Returns & Exchanges

At Kimbo at Home, we want you to enjoy every bite, but due to the perishable nature of our food products, we can only accept returns on non-perishable items or damaged goods within 14 days of delivery. Please ensure all returned items are in their original, unopened packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 14 days of receipt, including your order number and photos of any damaged or incorrect items.

• 2.
  Receive Authorization

  Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label for non-perishable returns.

• 3.
  Pack and Ship

  Securely package your items in their original box, include a copy of your packing slip, and drop the package off at any authorized carrier location.

• 4.
  Refund Processing

  Once we receive and inspect your return, your refund will be processed back to your original payment method within 5 to 7 business days.